The following conditions also apply to Product returns:

• Products must be in donatable condition to be eligible for return (e.g., no stains, tears, wears or other soiling including odors).
• Customers are responsible for the return shipping fees and taxes involved.
• File for return must be submitted to help@tamashiikokoro.com within 30 days from date of delivery.
• If at least one of a particular product is returned from an initial order, that customer or shipping address will not be eligible for additional Trial Periods on subsequent orders of that particular Product (e.g. if you already returned a Yukimura’s Performance Plus Training Attire, you will not be eligible for the applicable Trial Period on future orders on Yukimura’s Performance Plus Training Attire).
• Please do note that personalized products (products that are already embroidered or engraved) are not eligible for return.

In the event if returned product does not meet the return conditions stated above, a refund will strictly not be made by Tamashii Kokoro. Customer will have to ship the product back at own costs within 60 calendar days from date of delivery. Returned product that is rejected and does not meet the return conditions will be responsibly disposed after 60 calendar days if it is unclaimed by customer.

If for any reason, or no reason at all, you’re not completely satisfied with your purchase, we’ll refund you! At Tamashii Kokoro, we care so much about your happiness that we’ve hired a TK-Social team to help you with anything you need. They’re your go-to when you need a recommendation, a refund or just a reason to smile. We’re here for you. Satisfaction. Happiness. Guaranteed.

If you decide that your Tamashii Kokoro products aren’t right for you within 30 days, we're happy to help troubleshoot or initiate the return process. From there, you'll print a prepaid shipping label and arrange for a DHL pick-up. Provided the items fulfil the stated return conditions stated in the terms & conditions. We’ll process a refund within 14 calendar days once we receive them back at our facility.

Refunds will be credited back to your account within two weeks. Please note that shipping cost and taxes will not be refunded and customer is responsible for the return shipping cost, which will be deducted from the paid amount.

Refund Instructions:
Please submit a return request by contacting us at help@tamashiikokoro.com and our customer service will provide further detail.

• Your order number
• Name / product code of the intended for return

Yes, If you decide that your Tamashii Kokoro products aren’t right for you within 30 days, we're happy to help troubleshoot or initiate the return process. From there, you'll print a prepaid shipping label and arrange for a DHL pick-up once refund request is approved. Please ensure that the returned product met the returns conditions stated in our Terms & Conditions.

We’ll process the refund within 14 calendar days once we receive them back at our facility. Please note that shipping or taxes will not be refunded. Customer is also responsible for the return shipping fee which will be deducted from the paid amount.